Bigtincan Mobile Pty Ltd
ABN 72 152 604 003 (“Bigtincan”) of
Level 20, 320 Pitt Street, Sydney New South Wales, Australia 2000
Last Modified: September 6, 2018
1. The Information We Collect And Store
We may collect and store the following information when running the Bigtincan Service:
Information You Provide. When you register an account, we collect some personal information, such as your name, phone number, credit card or other billing information, email address and home and business postal addresses. You may also ask us to import your contacts by giving us access to your third party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. You may also provide us with your contacts’ email addresses when sharing folders or files with them. We may also receive Personal Information (for example, your email address) through other users, for example if they have tried to share something with you.
Files. We collect and store the files you upload, download, or access with the Bigtincan Service (“Files”). If you add a file to your Bigtincan Hub that has been previously uploaded by you or another user, we may associate all or a portion of the previous file with your account rather than storing a duplicate.
Log Data. When you use the Service, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your Files, and other interactions with the Service.
2. How We Use Personal Information
Personal Information. In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.
Geo-Location Information. Some Devices allow applications to access real-time location-based information (for example, GPS). Our mobile apps do not collect such information from your mobile device at any time while you download or use our mobile apps as of the date this policy went into effect, but may do so in the future with your consent to improve our Services. Some photos and videos you place in Bigtincan Hub may contain recorded location information. We may use this information to optimize your experience. If you do not wish to share files embedded with your geo-location information with us, please do not upload them. If you don’t want to store location data in your photos or videos, please consult the documentation for your camera to turn off that feature. Also, some of the information we collect from a Device, for example IP address, can sometimes be used to approximate a Device’s location.
Analytics. We also collect some information (ourselves or using third party services) using logging, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests.
3. Information Sharing and Disclosure
Your Use. Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you disclose and your desired level of anonymity. We do not sell your personal information to third parties. We may also share or disclose your information with your consent, for example if you use a third party application to access your account (see below). Through certain features of the Service, you may also have the ability to make some of your information public. Public information may be broadly and quickly disseminated.
Compliance with Laws and Law Enforcement Requests; Protection of Bigtincan’s Rights. We may disclose to parties outside Bigtincan Hub files stored in your Bigtincan Hub and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of Bigtincan Hub or its users; or (d) to protect Bigtincan’s property rights. If we provide your Bigtincan Hub files to a law enforcement agency as set forth above, we will remove Bigtincan’s encryption from the files before providing them to law enforcement. However, Bigtincan will not be able to decrypt any files that you encrypted prior to storing them on Bigtincan Hub.
Non-private or Non-Personal Information. We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.
4. Changing or Deleting Your Information
If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your “account settings.” If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account settings. In some cases we may retain copies of your information if required by law. For questions about your Personal Information on our Service, please contact info@Bigtincan.com. We will respond to your inquiry within 30 days.
5. Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account by contacting us at info@Bigtincan.com. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our servers files that you have in common with other users.
6. Bigtincan Community
Our Service offers publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. For questions about your Personal Information on our Service, please contact info@Bigtincan.com.
Our Site includes links to other Web sites whose privacy practices may differ from those of Bigtincan. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security, you can contact us at info@Bigtincan.com.
8. Our Policy Toward Children
Our Services are not directed to persons under 16. We do not knowingly collect personally identifiable information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@Bigtincan.com. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information from our files.
While Bigtincan applies the same level of care to its customers around the world, Bigtincan also complies with the European Union’s General Data Protection Regulation (“GDPR”), which went into effect on May 25, 2018. Specifically, Bigtincan complies with the GDPR requirements by providing its customers with full knowledge of what data is transferred from a customer environment and how Bigtincan encrypts the data, whether it is in transit or at rest, ensuring in accordance with the GDPR that the data would be unintelligible to any person who is not authorized to access it. As a data processor of data provided by our customers, you can learn more about how Bigtincan treats data and complies with the GDPR by reviewing our Data Processing Addendum which is available upon request from Bigtincan. We offer our customers a Data Processing Addendum (DPA), which incorporates the EU Standard Contractual Clauses (“SCCs,” also known as the EU Model Clauses) and include Bigtincan’s organizational measures. The SCCs are a valid and recognized legal mechanism for ensuring that any personal data leaving the European Economic Area will be transferred in compliance with EU data-protection laws. Bigtincan continues to maintain the operational processes necessary to meet the stringent SCC requirements for the transfer of personal data to processors, which in turn allows us to provide our customers with contractual guarantees for the protection of their personal data. Bigtincan offers a DPA that includes GDPR-specific language to ensure that Bigtincan and our customers have appropriate GDPR-specific contractual provisions in place to allow for the legal transfer of personal data.
If you have questions regarding either of these statements or to obtain additional documentation, you may view our website or contact us at gdpr@Bigtincan.com.
10. Contacting Us