We’re growing our team and looking for passionate individuals interested in working in a collaborative, energetic environment. Our Customer Success Manager is key to delivering a world class customer experience. 

This individual will provide account management support in all stages of the customer journey including sales handoff, onboarding, value realization and renewal. They will collaborate with management across functions and will be the voice of the customer to ensure customer and company success.

Responsibilities:

• Lead quarterly account review meetings, projects, renewals and advocacy.
• Monitor customer engagement and overall product utilization and develop methods to drive adoption of previously purchased solutions.
• Upsell/cross-sell products and services to grow existing accounts and expand into other divisions.
• Manage account renewals, develop SOW and proposals for upsell and cross-sell opportunities.
• Assist in the development of best practices and help maintain clear documentation for all internal processes and customer training.
• Achieve target renewal rates and upsell targets.
• Travel as needed for customer meetings and conferences.

Desired Skills and Experience:

• Minimum of 5 years of successful customer support
• BA/BS Degree or equivalent experience
• Highly motivated, goal oriented and persistent
• Strong project management, organization, time management and multitasking skills
• Excellent relationship building and influencing skills 
• Works effectively within a team
• Excellent written, verbal, listening and presentation skills
• Working knowledge to advance use of MS Office/Google applications, Salesforce.com CRM and other sales productivity solutions

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Office of Design is established within Bigtincan to develop the design and innovation standards for the sales enablement industry. We believe in fostering authentic relationships and giving people opportunities to excel. We enable users to be their best by building engaging experiences that empower them to sell and learn at the top of their game.

Job Description

The Design Director will be responsible for overseeing all customer facing user experience and design aspects of the organization. The Design Director works with the Office of Design, Customer Service, and Engineering teams to develop a user experience throughout our platform that responds to customer and market needs.

Our ideal candidate is responsible for guiding the entirety of the design process through its completion from interviewing and presenting to stakeholders to working along with developers to ensure accurate implementation. This candidate helps the company by better understanding the customer and making sure their needs are being met with  experiences that set the industry standard.

Primary Responsibilities

• Partner with the Office of Design team and developers to maintain a cohesive design and experience throughout our product, providing expertise and mentorship.
• Lead a team of designers. Mentor and coach a small team or contractors through reviews and feedback. Support their growth. Raise the capacity, skills and quality of user-centered design on your team. Provide and encourage feedback from your team and other designers.
• Build a relationship with the sales and customer service teams to better understand market needs in order to build a smarter product.
• Exercise your expertise in performance, architecture, and object-oriented design to deliver compelling customer experiences.
• Critique in-progress design work, evaluating the priority and effectivity of solutions.
• Employ design thinking and questioning techniques to develop strategies and execution plans where pathways are not always obvious.
• Define and implement best practices during the pre-design process.
• Apply User Flow and map out pathways that an individual will use in the platform.
• Develop personas and create user profiles based on characteristics.
• Effectively map Use-Case and state why a person would use the platform.
• Map Storyboards to show and display a user’s story.
• Successfully use and apply wireframes in order to interface concepts.
• Create interactive prototypes to show and demonstrate interactions.
• Conduct User Testing to validate design concepts.
• Regularly participate in design reviews.
• Study analytics to understand user behavior.

Qualifications & Requirements

• 8+ years experience in customer-facing visual user interface design.
• Ability to create clean, visually consistent designs.
• In-depth knowledge of Sketch, Zeplin, InVision, Photoshop, XD, Illustrator, Jira, Bitbucket, Confluence, and Microsoft Office; Experience with AfterEffects is a plus.
• Understanding and appreciation of industry standard user interface design concepts and processes.
• Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization and to external partners and customers.
• Attention to detail and exceptional organizational skills.
• Proven ability to manage multiple design requests in a timely fashion, with competing priorities and deadlines.
• Experience testing software on a variety of platforms including iOS and Android mobile and devices.
• Previous experience with user centered design principles and practices, web/mobile standards, typography and color, and web/mobile usability standards.
• Have contributed as a leader in design and a strong collaborator across product managers and engineers.
• Knowledgeable in creating wireframes, visual mockups graphics, user workflows, and low and high-fidelity prototypes.
• Ability to work with designers and developers to ideate and implement new ideas.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Product Managers at Bigtincan sit at the intersection of software development, design, and business strategy. Product Managers shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation. Product Managers have ultimate responsibility for understanding client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

Job Description:

The Product Manager will be the expert representative of the product.  Understanding and driving the direction of the product both internally and externally.  The Product Manager will deliver product and process innovation by taking ownership of not only what we develop, but how we create a culture dedicated to constant improvement. At Bigtincan Product Managers will make courageous decisions daily and push the boundaries of what our team is capable of delivering.

You will partner tightly with designers and engineers to validate potential solutions and collaborate, adjust, and iterate quickly. You will thrive in an objective-oriented environment that values collectively finding the best outcomes.

Primary Responsibilities:

• Work closely with engineering, design, and business team members on business cases, product requirements, development, launch, and adoption
• Communicate that prioritization to other stakeholders in the company and drive consensus on the path forward
• Understand Bigtincan’s strategic position and deliver innovative products that align with this strategy
• Work directly with our customers to unearth pain points and understand their most pressing needs
• Communicate with the rest of the company the how and why for features

Qualifications & Requirements:

• 3+ years experience in customer-facing product centric role.
•  Understanding and appreciation of industry standard user interface concepts and processes.
•  Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization and to external partners and customers.
• Attention to detail and exceptional organizational skills.
•  Experience testing software on a variety of platforms including iOS and Android mobile and Windows/Mac devices.
• Ability to work with sales people and developers to ideate and implement new ideas.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We’re growing our team and looking for passionate individuals interested in working in a collaborative, energetic environment. Our Sales Development Representatives are key to driving our success. You will be the first point of contact for prospects from our demand generation programs as well as prospecting into target accounts using the latest cutting edge sales and marketing techniques and tools.

This highly visible position will be responsible for generating qualified opportunities for our enterprise sales team and a great stepping stone into a full sales cycle, more senior sales role.

Responsibilities:

• Follow up on marketing leads from various campaigns (webinars, events, downloads, etc.) to identify and qualify opportunities, generating sales pipeline.
• Setup and conduct outbound call campaigns using the latest techniques and tools.
• Occasionally travel to industry events to support marketing and sales efforts.
• Within prospect accounts you will be trained to find decision-makers and influencers, identify a need, and establish the basis for a sales engagement.
• With your assigned Account Executive you will collaborate to drive pipeline growth within the target vertical.

Qualifications:

• BA/BS Degree or equivalent experience
• Comfortable and efficient using online sales research databases, email, and Salesforce.com.
• Excellent written and verbal communications skills
• Professional, determined, and results oriented
• Positive attitude, team oriented, and self-motivated
• The desire to master this role and take on new challenges

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our main engineering and product development centre is based out of Sydney and we have development teams in other parts of Australia as well as the UK, USA, Israel & Singapore. We are looking for a Mid-Level Software Engineer (PHP) to join our growing team in Sydney.  This role gives you the chance to learn on the job from some of the most passionate engineers in the Sydney tech ecosystem, using the latest tools and frameworks. Also with the chance to put TDD and BDD into practice in a real, large scale SaaS product.

You’ll have a genuine passion for software development and love reading, writing and unit testing your code. You’re a great team member who is curious and loves to learn. You are focused on delivering clean, elegant solutions.  You have worked with at least one modern PHP framework such as Symfony or Laravel in either a full-stack application or a stateless API and at least one modern ORM (Doctrine or Eloquent), you adhere to PSR-2 coding guidelines and perhaps have a public GitHub profile with examples of some work. We would be keen to know if you have any experience in Python or are interested in learning new languages.

Responsibilities:

• Contribute to technical design decisions
• Write PHP code that adheres to PSR-2 guidelines
• Conduct code reviews of peers’ work and give constructive feedback
• Contribute to codebase quality by writing unit and functional tests
• Be part of a cross-functional scrum team and contribute towards end-to-end feature development

Qualifications:

• 2+ years experience working on commercial/enterprise software (graduate programs included) in PHP
• Working knowledge of modern RDBMS (MySQL or Postgres preferred) including database design, integrity constraints, cascades, indexes, foreign keys, etc
• Working knowledge of SQL
• Strong grasp of object-oriented programming paradigm
• Good grasp of data structures and algorithms
• You have built REST APIs that expose JSON resources

Get in touch to find out more! talent@bigtincan.com

Bigtincan is an equal opportunity employer and we value diversity in all forms. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are conveniently located close to Museum Station.

Talent and people operations is a new role key to building our talent brand and attracting and retaining great people.  You will join us at the very start of a very exciting evolution of our People & Culture as we transition through different stages of scaling, to profitability and beyond. There is plenty to do and a great opportunity for you to have a huge impact on our business.

We are looking for someone to attract, hire, manage on-boarding and drive best practice. Working with our leaders to manage our people so that they can be their best selves.

Responsibilities:

• Recruitment – From scoping job requirements, helping leaders to write job descriptions, sourcing, screening and interviewing candidates and hiring then into Bigtincan, 
• Candidate experience – You will design the experience and processes to ensure candidates and hiring managers can effectively engage. 
• Employee Value Proposition and Branding – Work with the People & Culture Manager and Marketing to develop the employment brand and manage the external EVP communications.  To build the brand and attract the right people. 
• On-boarding and off-boarding of employees – Manage a seamless experience, paying attention to the details, and set our people up for success. 
• Operation and talent management – Work with People and Culture team to build global consistency in our people operations and talent management strategy, processes, tools, and systems. 
• Embedding Bigtincan culture – Partner with the business to drive not just the conversation but the processes and procedures and leadership that embeds it. 

Qualifications:

• Experience in a fast-paced environment with a successful track record of hiring talent. 
• Self-drive; you are independent, highly motivated to drive to results. And you love what you do, passionate about truly understanding the business needs, and finding the best talent so that people can thrive. 
• You have project management skills and have learned to focus on what matters. 
• You are adaptable and can juggle many priorities at the same time, keeping the balance of pace and quality. 
• You are creative and resourceful in finding the right talent, not reliant on a brand or one tool to source you are aware of how to connect with talent through various sourcing opportunities and know what to leverage when. 
• You can influence and work with a wide range of stakeholders and bring people with you to solve business problems together. 

This is a fantastic opportunity for someone keen not to be boxed into a pure recruiter role but being able to gain further exposure to employer branding and talent management.  Whatever your experience, it is essential that you can thrive in ambiguity and constantly create and exceed your own targets.

Get in touch to find out more! talent@bigtincan.com

Bigtincan is an equal opportunity employer and we value diversity in all forms. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are conveniently located close to Museum Station.

Bigtincan is seeking an experienced DevOps Engineer for the development, deployment and monitoring of our hosted services. 

The role will involve collaborating with other engineers and job functions across our business to deploy new product features for a successful large-scale cloud-based content delivery system across multiple locations around the world. You will contribute to a culture of innovation through team brainstorming, knowledge sharing, research & development initiatives, discussions on topics such as continuous integration, continuous delivery and operations monitoring.  

Using your experience with automation/configuration management (eg SaltStack, Ansible, Puppet, Chef, Kubernetes) and with relational databases like MySQL/PostgreSQL/SQLServer Programming/scripting (Python). You’ll be working with containerisation (e.g. Docker), Network fundamentals, internet protocols, web servers, and you’ll be advising on security threats, attack vectors, security best practices and tools as well as best practices and IT operations in an always-up, always-available service (HA). You will take the lead on all things Continuous Integration (CI) and Continuous Delivery (CD).

Qualifications:

• Minimum 3 years experience as a DevOps engineer or similar infrastructure-based role supporting the delivery of large-scale client-server apps using AWS services, including EC2, S3, RDS, CloudFormation
• Linux/Unix server administration and Windows too ideally
• Automation/configuration management experience 
• Knowledge of infrastructure and system monitoring and alerting solutions
• Ability to be on call fortnightly (paid)

Get in touch to find out more! talent@bigtincan.com

Bigtincan is an equal opportunity employer and we value diversity in all forms. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are conveniently located close to Museum Station.

We are seeking an experienced Product Owner to enable our teams to build better features.

Responsibilities:

• Provide vision and direction to the Agile development team and stakeholders throughout projects 
• Create product backlog items in user stories format with clear acceptance criteria by liaising with respective teams and stakeholders.
• Define prioritised product feature functionality for use by software development teams:
  • Discuss, agree, and document the deliverable that will meet the requirement
  • Monitor the resulting output to confirm that the product feature meets the requirement
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Ensure that the Product Backlog is visible, transparent, and clear to all, and shows what the Scrum Team will work on next
• Effectively run backlog refinement/grooming sessions at regular interval
• Set expectations for delivery of new functionalities
• Provide an active role closely working with the Scrum Master in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Assist Product Management in defining product vision, road-map and growth opportunities
• Contribute to the discussion of incoming bugs and their prioritisation as part of triage activities, and in particular where these may need to be addressed during a current sprint

Salary and benefits are negotiable dependent on experience.

Get in touch to find out more! talent@bigtincan.com

Bigtincan is an equal opportunity employer and we value diversity in all forms. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are conveniently located close to Museum Station.