The Office of Design is established within Bigtincan to develop the design and innovation standards for the sales enablement industry. We believe in fostering authentic relationships and giving people opportunities to excel. We enable users to be their best by building engaging experiences that empower them to sell and learn at the top of their game.

Job Description

The Design Director will be responsible for overseeing all customer facing user experience and design aspects of the organization. The Design Director works with the Office of Design, Customer Service, and Engineering teams to develop a user experience throughout our platform that responds to customer and market needs.

Our ideal candidate is responsible for guiding the entirety of the design process through its completion from interviewing and presenting to stakeholders to working along with developers to ensure accurate implementation. This candidate helps the company by better understanding the customer and making sure their needs are being met with  experiences that set the industry standard.

Primary Responsibilities

• Partner with the Office of Design team and developers to maintain a cohesive design and experience throughout our product, providing expertise and mentorship.
• Lead a team of designers. Mentor and coach a small team or contractors through reviews and feedback. Support their growth. Raise the capacity, skills and quality of user-centered design on your team. Provide and encourage feedback from your team and other designers.
• Build a relationship with the sales and customer service teams to better understand market needs in order to build a smarter product.
• Exercise your expertise in performance, architecture, and object-oriented design to deliver compelling customer experiences.
• Critique in-progress design work, evaluating the priority and effectivity of solutions.
• Employ design thinking and questioning techniques to develop strategies and execution plans where pathways are not always obvious.
• Define and implement best practices during the pre-design process.
• Apply User Flow and map out pathways that an individual will use in the platform.
• Develop personas and create user profiles based on characteristics.
• Effectively map Use-Case and state why a person would use the platform.
• Map Storyboards to show and display a user’s story.
• Successfully use and apply wireframes in order to interface concepts.
• Create interactive prototypes to show and demonstrate interactions.
• Conduct User Testing to validate design concepts.
• Regularly participate in design reviews.
• Study analytics to understand user behavior.

Qualifications & Requirements

• 8+ years experience in customer-facing visual user interface design.
• Ability to create clean, visually consistent designs.
• In-depth knowledge of Sketch, Zeplin, InVision, Photoshop, XD, Illustrator, Jira, Bitbucket, Confluence, and Microsoft Office; Experience with AfterEffects is a plus.
• Understanding and appreciation of industry standard user interface design concepts and processes.
• Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization and to external partners and customers.
• Attention to detail and exceptional organizational skills.
• Proven ability to manage multiple design requests in a timely fashion, with competing priorities and deadlines.
• Experience testing software on a variety of platforms including iOS and Android mobile and devices.
• Previous experience with user centered design principles and practices, web/mobile standards, typography and color, and web/mobile usability standards.
• Have contributed as a leader in design and a strong collaborator across product managers and engineers.
• Knowledgeable in creating wireframes, visual mockups graphics, user workflows, and low and high-fidelity prototypes.
• Ability to work with designers and developers to ideate and implement new ideas.

We are looking for entrepreneurial, energetic, and driven individuals who have experience with enterprise level brands to join our sales team as a Sales Development Representative. This highly visible position will be responsible for generating qualified meetings for our enterprise field sales team by diligently following up on inbound leads and prospecting into targeted accounts as defined by sales management.

Responsibilities:

• Working closely with other SDRs, as well as the Marketing, and Sales teams.
• Setting up outbound calling campaigns on target accounts, including following call cadences and outbound email best practices.
• Effectively and efficiently follow up on marketing leads from various campaigns (webinars, events, downloads, etc.) and generate interest.
• Working the booth during industry events to drive awareness and pipeline generation.
• Research target accounts to understand their need, enable effective follow-up, and generate sales-ready meetings.
• Finding the right decision makers and/or influencers within accounts.
• Establishing customer relationships with the “decision-making unit”, such as C-levels, and other influencers.
• Performing adequate research & discovery to determine if an account is a Bigtincan fit.
• Setting discovery calls with prospects to dive deeper into the customer need and Bigtincan value.
• Hosting Discovery Calls to progress prospect through the start of the sales process.
• Partnering with Account Executives to drive pipeline growth in target accounts. and performing hand-offs to the Account Executives.

Qualifications:

• BA/BS Degree or equivalent experience is required.
• Efficiency with online sales research databases, email, and Salesforce.com.
• Excellent written and verbal communications skills
• Professional, determined, and results oriented.
• Positive attitude, team-oriented, and self-motivated.
• The desire to master this role and take on new challenges.

Product Managers at Bigtincan sit at the intersection of software development, design, and business strategy. Product Managers shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation. Product Managers have ultimate responsibility for understanding client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

Job Description:

The Product Manager will be the expert representative of the product.  Understanding and driving the direction of the product both internally and externally.  The Product Manager will deliver product and process innovation by taking ownership of not only what we develop, but how we create a culture dedicated to constant improvement. At Bigtincan Product Managers will make courageous decisions daily and push the boundaries of what our team is capable of delivering.

You will partner tightly with designers and engineers to validate potential solutions and collaborate, adjust, and iterate quickly. You will thrive in an objective-oriented environment that values collectively finding the best outcomes.

Primary Responsibilities:

• Work closely with engineering, design, and business team members on business cases, product requirements, development, launch, and adoption
• Communicate that prioritization to other stakeholders in the company and drive consensus on the path forward
• Understand Bigtincan’s strategic position and deliver innovative products that align with this strategy
• Work directly with our customers to unearth pain points and understand their most pressing needs
• Communicate with the rest of the company the how and why for features

Qualifications & Requirements:

• 3+ years experience in customer-facing product centric role.
•  Understanding and appreciation of industry standard user interface concepts and processes.
•  Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization and to external partners and customers.
• Attention to detail and exceptional organizational skills.
•  Experience testing software on a variety of platforms including iOS and Android mobile and Windows/Mac devices.
• Ability to work with sales people and developers to ideate and implement new ideas.