Government agencies face unique operational challenges. From education, to healthcare, to public safety; federal, state and municipal agencies are responsible for meeting the public’s need for a complex mix of critical services, and for delivering those services as efficiently as possible.

One of the biggest challenges government organizations face is overcoming operational silos. Between organizational boundaries and overlapping responsibilities, it is often difficult for front-line government workers to get the full picture of their constituents needs. As a result, service delivery can be ineffective at times when citizens need their government’s help the most.

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2018 Gartner CTA SS