Government | Bigtincan

Government agencies face unique operational challenges. From education, to healthcare, to public safety; federal, state and municipal agencies are responsible for meeting the public’s need for a complex mix of critical services, and for delivering those services as efficiently as possible.

One of the biggest challenges government organizations face is overcoming operational silos. Between organizational boundaries and overlapping responsibilities, it is often difficult for front-line government workers to get the full picture of their constituents needs. As a result, service delivery can be ineffective at times when citizens need their government’s help the most.

Key benefits

Bigtincan Hub gives government workers the tools they need to provide critical constituent services more quickly, efficiently, and in more focused and coordinated ways. Here are some key Bigtincan Hub features and how they enable a better approach:

AI-driven content recommendations make it easy for government workers to select the best and most relevant content to help constituents in any situation.
Integration with leading CRM solutions enable automated capture of notes unlocking a more coordinated approach to service delivery.
Government workers have instant access to unified and up-to-date information about available programs, eligibility requirements, etc. – anytime, anywhere and on any device.
Mobile-first design makes it easy for workers to fully function in the field using their smartphones or tablets – whether they have network connectivity or not.
Usage analytics enable managers to see which pieces of content are being used the most, how well they are working in the field and which pieces of content need to be improved or retired.