Highlights
- Consistent YoY increase in certifications implementation:
- 77% completion rate in 2022
- 84% completion rate in 2023
- 500 more certified reps who completed the 2024 trainings than in 2022
- Jayco uses Bigtincan Readiness to track and provide specific model training to their Dealership reps across the US and Canada 5 times per year for 5,000+ dealer reps.
- Automated course completion reports deliver progress notes to sales reps who carry the message to customers who ensure all their new hires participate.
- Training is segmented in Bigtincan Readiness so dealer reps only take courses relevant to what they will sell, such as the upcoming RV model year.
- The Jayco team can see who has completed the training and use that data to identify areas where they can improve their training content.
“All Learning Management Systems are not created equal. I have been a corporate level trainer for 30 years, and have tried at least 4 other LMS platforms. Brainshark is the platform I recommend.”
The challenge
Jayco’s Annual Sales Certification used to take place at an annual conference. But after COVID, the conference was canceled and they needed to increase sales certification of their dealership reps virtually. They also sought the ability to track who has completed the training and use that data to identify areas where they can improve their training content.
“Knowledge is power! Brainshark (Bigtincan Readiness) has given us the power to deliver comprehensive product training across the United States and Canada in a professional organized manner,” reports Dana Bright, Jayco’s Senior Customer Experience Manager 3 years after implementation.
