Mobile Content Enablement For Field Service

Automate Processes On Mobile Devices To Improve
The Productivity Of The Services Organization

Bigtincan® enables service organizations to automatically deliver the content, interactive forms or knowledge that technicians need to do their job directly to their mobile devices as well as the ability to collaborate with experts right from their mobile device to resolve customer issues faster, improve customer satisfaction and increase service billings.

To view an example of a service organization using Bigtincan in their business, click here to view a case study.

FEATURES & BENEFITS

Access content, knowledge bases & collaborate with experts in real-time to speed up time-to-issue-resolution

Provide insight into the content expert service technicians use and share that knowledge to improve overall group performance

Embed content into work processes and capture data into interactive forms to automate back-office transactions

Improve 1st-time repair rates, customer satisfaction ratings, achieve customer SLA’s & increase billings as well as profit margins

Mobile content enablement for field service professionals is all about performance support, providing them with all the content,
expert knowledge, collaboration for problem resolution and just-in-time training to eliminate process inefficiencies and
improve first-time-rate-of repair – which translates in higher customer satisfaction and service revenues.

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