Privacy Policy

1        Privacy Policy The BigTinCan Website and smartphone apps developed by BigTinCan are owned and operated by BigTinCan Limited (ABN 43 133 910 773) ("BigTinCan"). BigTinCan is a company incorporated in New South Wales, Australia, with its registered office located at 6 Warrington Ave, Killara, NSW, 2071, Australia.  If you wish to contact BigTinCan for any reason, please use the relevant contact details set out at the end of this Privacy Policy. Capitalised words and phrases used but not defined in this Privacy Policy have the meanings ascribed to them in the Terms of Use.

This Privacy Policy is deemed to be incorporated into the Agreement between you and BigTinCan.

1.1       Collection of Personal Information

BigTinCan collects the personal information that you may volunteer while using the Website, Services or Software.

For example, upon registration, users are required to provide their email address and password. If you choose to register with and become a Member of BigTinCan, you will be able to take advantage of all of the features of the Website and to use or purchase, as applicable, the Services and Software. In order to use the credit card facilities to top-up their BigTinCan account, member must supply their correct full name, mobile telephone number and postal address to match the mailing address of the credit card being used.

BigTinCan may also collect information about you from other sources, such as public records or bodies, or private organisations.

Upon registration, all Members are deemed to grant to BigTinCan their explicit permission to contact them with important information about the Member’s account and updates to the Website, Services and Software, and BigTinCan’s policies and business practices.

Please note that any linked websites (i.e. websites that you link to from the Website, Services or Software or websites that link you to the Website, Services or Software) are not under the control of BigTinCan and BigTinCan is not responsible for the conduct of companies who own or operate linked websites. Accordingly, before disclosing your personal information on any other website, BigTinCan recommends that you to carefully examine its terms and conditions of use and privacy policy.

1.2       Automatic Collection of Personal Information (including using Cookies)

BigTinCan logs personal information by automatic means or BigTinCan links information logged by automatic means with personal information about specific individuals. BigTinCans primary, but not only, means of doing this is through the use of “Cookies”.

A Cookie is a piece of text that can be entered into the memory of your hard drive and can store information about your use of the Website, Services and Software.

Cookies assist BigTinCan to make the Website, Services and Software more convenient, personalised and secure.

In addition, Cookies assist BigTinCan to keep track and retrieve information about any Member who acts in contradiction to its Agreement with BigTinCan.

You can also delete Cookies from your computer at your sole discretion.

If you do not register with BigTinCan via the Website, then the information that BigTinCan collects from you will be limited. BigTinCan logs your IP address in order to help diagnose problems with BigTinCan’s servers, administer the Website and track usage statistics. Your IP address may vary each time you visit, or it may be the same, depending on the type of internet connection that you access the Website with. Either way, it would be extremely difficult for us to identify you through your IP address, and BigTinCan makes no attempt to do so. If you reach the Website by clicking on a link or advertisement on another internet website, then BigTinCan also logs that information. All of this information is collected and used only in the aggregate; that is, it is entered into BigTinCan databases, where BigTinCan may use it to generate overall reports on visitors to the Website, but not reports about individual visitors.

1.3       Use of Your Personal Information

Personal information that BigTinCan collects may be utilised for the legitimate purpose of running BigTinCan’s business, including : ·       technical administration (eg the continued provision of the Website, Services and Software to you); ·       research and development (eg maintaining and improving the functionality and quality of the Website, Services and Software); ·       customer administration; ·       marketing (only where agreed by you, for the purpose of bringing advertiser sponsored calls, messages and offers to you, as part of the BigTinCan Opener programme); and

BigTinCan will protect your confidential information in a manner that is consistent with this Privacy Policy and all applicable laws.

If you cancel your account (by sending your request to support@bigtincan.com), or it is terminated by us, you may request that your data will be deleted from BigTinCan’s databases, however, you should be aware that certain residual information, such as access logs and other records, may still continue to reside within BigTinCan's live and archived databases.

1.4       Disclosure of Members Personal Information

BigTinCan may share your personal information with third party organisations, including ; ·       with its affiliated entities; ·       with third party vendors, suppliers and subcontractors (such as website hosting companies and credit card / payment processors) solely for the purpose of providing you with the Website, Services and Software; ·       when required by law, such as when BigTinCan responds to subpoenas, court orders or legal process; and ·       when BigTinCan believes it reasonably necessary in order to investigate, prevent, or take action regarding illegal or improper activities, suspected fraud, potential threats to the rights, property or safety of BigTinCan, its users or others, or violations of the Agreement,

wherever such persons are located in the World, including, for example, the United States of America. Please be aware that the laws of some countries may not provide the same level of protection for your personal information as the laws of Australia and New South Wales.

1.5       BigTinCan Opener

If you have chosen to opt-in to the BigTinCan Opener program to receive free or low cost advertising sponsored calls, messages and offers, the personal information you provided, including, but not limited to, your email address, gender, age group, occupation status, education level, and online shopping habits, may be passed on to BigTinCan’s sponsors or approved third parties, to enable us, and/or them, to communicate with you, to provide you with products and services suited to your demographic profile, and to prepare advertising, marketing, and promotional campaigns that BigTinCan believes will appeal to BigTinCan’s user community.

1.6       Use of Your Personal Data in the Event of a Merger or Sale of BigTinCan

In the event that BigTinCan merges or is acquired by another business entity, or sells some or all, or substantially all of its assets to an acquirer, BigTinCan may share some or all of your personal information with the acquiring company in order to continue providing you with the Website, Services and Software.

1.7       Minimum Age

To register with BigTinCan users must be eighteen (18) years of age or older.

BigTinCan's policy is that it does not knowingly collect personal information from subscribers under eighteen years of age.

None of the Website, Services or Software are directed or intended for persons under eighteen years of age.

If you are under eighteen years of age, you should not register or provide personal information on the Website.

1.8       Security

BigTinCan has security measures in place to minimise the likelihood of the loss, misuse or alteration of the information under BigTinCan’s control.

BigTinCan uses industry standard procedures and processes, such as firewall, proxies, encryption and monitoring to restrict the abuse of its network and data.

There are several measures implemented to control access to the data, based on login passwords, file access permissions, and IP address permissions.

BigTinCan will ensure that your personal information is not disclosed to government institutions and authorities, except if required by law or regulation.

Although BigTinCan utilises industry standard security technology to protect your information, BigTinCan does not guarantee or warrant against third parties breaching its security technology and obtaining and/or using your information.

1.9       Access to Personal Information BigTinCan may hold about you

You may, at any time, log in to review and edit your registration data that is accessible by you online by entering your e-mail address and password.

Further, you may request (using the contact details below) that BigTinCan provides you with a readable copy of the personal information that BigTinCan holds about you. Provided that you satisfy BigTinCan’s proof of identity requirements and pay the applicable charge for such information (which will be notified to you at the time of such request), BigTinCan will endeavour to get a copy of such personal information to you within one month of your request.

You may challenge the personal information that BigTinCan holds about you and, where appropriate, BigTinCan will update or complete the personal information, as applicable.

BigTinCan reserves the right to refuse to provider you with a copy of your personal information, but will give you reasons for such refusal. You may challenge BigTinCan’s refusal to provide you with a copy of such personal information.

1.10    Changes to this Privacy Policy

This Privacy Policy may be amended in accordance with the terms and conditions of the Agreement (of which this Privacy Policy forms part).

1.11    Contact Details

If you wish to contact BigTinCan for any reason, including with any questions you might have regarding this Privacy Policy, please do so through our website at www.bigtincan.com or email to support@bigtincan.com.